Frequently asked questions

I just arrived and I want internet, what should I do ?

For your first membership, you must come see us in person in order to sign the contract. You will find us at the Kfet ( map) during a duty period.

I'd like to renew my membership or my connection ?

You can either come see us, or do it directly on the intranet .

When I choose to prolong my connection, I'm asked to pay more, while the yearly connection is announced at 50€ by year.

The membership and connection are indeed proposed at 50€ for a full year, but we also propose a way to pay monthly. This way costs 10€, plus 5€ by month. It is more expensive, simply because this way requires more work from the volunteers of the association.

I lost access to my account :(

You can renew your password here.

I want to reload my prepay account

You can do it at the Kfet, or online.

I want to manage my registered computers on the network

At the Kfet, or online .

I can't connect to the WiFi

First, ensure that you did register your computer on the crans network, and that you entered the correct credentials. If it is correct, you will find a detailed help here.

My connection is slow

You can first check via facebook or twitter if we have announced an issue. If it is not so, it might be the case that you've been blacklisted because your computer did too much upload (sent too many data outside). If it is so, you received an email on your @crans.org account (and if so on the redirection), it contains instructions and explanations.

I lost my WiFi credentials.

You can obtain them again here.

I work every day from 12 to 20, how can I obtain my membership

You can contact us (see below), we will try to set up a meeting.

What other services do you provide?

A comprehensive list is available at accueil.crans.org and many more information on the wiki.