Frequently asked questions
I'd like to renew my membership or my connection ?
You can either come to see us, or do it directly on the
When I choose to prolong my connection, I'm asked to pay more, while the yearly connection is announced
at €50 per year.
The membership and connection are indeed available for €50 for a full year, but we also allow you
to pay monthly. This way costs €10, plus €5 per month. It is more expensive, simply because it requires more
work from the volunteers
of the association.
I lost access to my account :(
You can reset your password
I want to refill my prepaid account
You can do it online,
select "Extend my connection period" if you pay by card. Otherwise, you will have to wait until we are at
the Kfet (see the schedule), to pay
by cash for example.
I want to manage my computers registered on the network
You can do it online
I can't connect to the Wi-Fi
Make sure you followed the instructions carefully on the page "Internet Network Connection"
My connection is slow
You can first check via
Twitter if we have announced an issue.
I work every day from 12 to 20, how can I see your members ?
You can contact us (see below), we will try to set up a meeting.
What other services do you provide ?
A comprehensive list is available at
intranet.crans.org and many more information on the wiki.